Payton Hayes Shop Return Policy
Returns, refunds, and exchanges are all a part of doing business.
Customers might be unsatisfied with their order for a number of reasons—it arrived damaged, they ordered the wrong size, or it simply didn't meet their expectations. So they ask for a replacement or their money back. I strive to ensure 100% customer satisfaction, but since I sell products that are not manufactured in-house, it can be difficult to ensure quality products reach the customer. I have designed a hassle-free return process that ensures customers can quickly and easily return an item that is less than satisfactory. This policy exists so you can be fully informed about our return process, eligibility of returns, and other relevant information, is applicable across the shop as a whole, and should be read before any purchase is made. Failure to read the return policy completely may result in ineligibility of a return, as the policy is linked in the listing description of every item. For any questions or concerns regarding this policy, please contact me at hello@paytonhayes.com.
If you’re looking to return or exchange your order for whatever reason, I’m here to help! I offer free returns or exchanges within 14 days of receiving your order. You can return your product for store credit or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
Below are some examples of common exceptions.
Only items that have arrived damaged or defective, will qualify for a return. If the item you ordered came in the wrong size or color, and the mistake was mine, you qualify for a free refund or exchange to get the correct size/color. If the issue in question was the fault of the customer, you can still exchange the item, but you will be required to pay the shipping for the new item.
Discounted items are final and cannot be returned or exchanged
Returned items must have tags still on and be returned in original packaging
Returned items must have no visible signs of wear or use
Digitally downloaded items such as artwork or e-books are NOT eligible for refund. They may be exchanged for a new version of the download in the event that a) the first was a corrupted file or did not open or display correctly and b) the customer can provide screenshots or photo evidence of the defective file.
Additional Information:
The following are add-ons with more information that you may want to know.
Store credit is not offered, only cash returns excluding shipping fees.
If the refund is my fault, then I’ll pay shipping. If the refund is the fault of the customer, then you pay shipping.
ALL exchanges require you to pay shipping for the new item.
No return fees or restocking fees.
Items lost in transit:
If it’s past the estimated delivery date and you still haven’t received your order, the package might be lost in transit. If you think your item might be lost in transit, there are a few things you can do before reaching out.
Double check your order confirmation to make sure you’ve provided the correct shipping address.
Get in touch with your local post office and neighbors to try locating the lost order.
If the shipping address is incorrect, you will be required to pay additional shipping.
If the shipping address is correct, and the order still doesn’t arrive, shoot me an email and I’ll work to help you resolve the issue.
To initiate a return or exchange, please complete the following steps:
Your steps should be laid out clearly, linking to relevant pages, such as your online portal.
Take clear, quality photos of your damaged or defective item
Send me an email with the photos AND a copy of your order confirmation email (screenshots accepted)
In 2-5 business days, I will get back to you with a return label
Send all items back using the label provided
Once the item has arrived, I will email you a confirmation. If you are wanting to exchange the item, we will discuss what you’d like to exchange it for and send you a discount code for the new item. Exchanges should be of equal or lesser value, or the customer will be required to pay whatever the difference is, along with the shipping for the new product.
If you have any questions regarding my return policy, please email me at hello@paytonhayes.com.
Comment Policy
The owner of this blog reserves the right to remove any comments submitted to the blog without notice. Comments are welcomed and encouraged on this site, but there are some instances where comments will be edited or deleted as follows:
Comments deemed to be spam or solely promotional in nature will be deleted. Including a link to relevant content is permitted, but comments should be relevant to the post topic. If you would like to partner with us to promote relevant products, please email us your query at hello@paytonhayes.com.
Comments including profanity will be deleted.
Comments containing language or concepts that could be deemed offensive will be deleted. Note this may include abusive, threatening, pornographic, offensive, misleading or libelous language.
Comments that attack an individual directly will be deleted.
Comments that harass other posters will be deleted. Please be respectful toward other contributors.
Anonymous comments may be deleted. We respect user privacy, but if a comment is deemed to be in violation of any of the above, it may be removed from the site.
If you have any questions regarding my image attribution policy, please email me at hello@paytonhayes.com.