Payton Hayes Shop Return Policy
Returns, refunds, and exchanges are all a part of doing business.
Customers might be unsatisfied with their order for a number of reasons—it arrived damaged, they ordered the wrong size, or it simply didn't meet their expectations. So they ask for a replacement or their money back. I strive to ensure 100% customer satisfaction, but since I sell products that are not manufactured in-house, it can be difficult to ensure quality products reach the customer. I have designed a hassle-free return process that ensures customers can quickly and easily return an item that is less than satisfactory. This policy exists so you can be fully informed about our return process, eligibility of returns, and other relevant information, is applicable across the shop as a whole, and should be read before any purchase is made. Failure to read the return policy completely may result in ineligibility of a return, as the policy is linked in the listing description of every item. For any questions or concerns regarding this policy, please contact me at hello@paytonhayes.com.
If you’re looking to return or exchange your order for whatever reason, I’m here to help! I offer free returns or exchanges within 14 days of receiving your order. You can return your product for store credit or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
Below are some examples of common exceptions.
Only items that have arrived damaged or defective, will qualify for a return. If the item you ordered came in the wrong size or color, and the mistake was mine, you qualify for a free refund or exchange to get the correct size/color. If the issue in question was the fault of the customer, you can still exchange the item, but you will be required to pay the shipping for the new item.
Discounted items are final and cannot be returned or exchanged
Returned items must have tags still on and be returned in original packaging
Returned items must have no visible signs of wear or use
Digitally downloaded items such as artwork or e-books are NOT eligible for refund. They may be exchanged for a new version of the download in the event that a) the first was a corrupted file or did not open or display correctly and b) the customer can provide screenshots or photo evidence of the defective file.
Additional Information:
The following are add-ons with more information that you may want to know.
Store credit is not offered, only cash returns excluding shipping fees.
If the refund is my fault, then I’ll pay shipping. If the refund is the fault of the customer, then you pay shipping.
ALL exchanges require you to pay shipping for the new item.
No return fees or restocking fees.
Items lost in transit:
If it’s past the estimated delivery date and you still haven’t received your order, the package might be lost in transit. If you think your item might be lost in transit, there are a few things you can do before reaching out.
Double check your order confirmation to make sure you’ve provided the correct shipping address.
Get in touch with your local post office and neighbors to try locating the lost order.
If the shipping address is incorrect, you will be required to pay additional shipping.
If the shipping address is correct, and the order still doesn’t arrive, shoot me an email and I’ll work to help you resolve the issue.
To initiate a return or exchange, please complete the following steps:
Your steps should be laid out clearly, linking to relevant pages, such as your online portal.
Take clear, quality photos of your damaged or defective item
Send me an email with the photos AND a copy of your order confirmation email (screenshots accepted)
In 2-5 business days, I will get back to you with a return label
Send all items back using the label provided
Once the item has arrived, I will email you a confirmation. If you are wanting to exchange the item, we will discuss what you’d like to exchange it for and send you a discount code for the new item. Exchanges should be of equal or lesser value, or the customer will be required to pay whatever the difference is, along with the shipping for the new product.
If you have any questions regarding my return policy, please email me at hello@paytonhayes.com.
Privacy Policy
All blog content on this website was created by Payton Hayes (owner and administrator) unless otherwise stated.
Paytonhayes.com contains some affiliate links. This means if you click on an affiliate link through to a retailer and purchase something, I may receive a small commission from your purchase. This does not add any additional cost to you, the consumer. Adding affiliate links into a post occurs after a review/opinion on the product has already been formed. All affiliate links are thoroughly reviewed and considered to align with the views, products and practices of this site and its values. I would never promote a product or service I didn’t believe in.
This site accepts paid advertising to help keep it running, as well as complimentary products for review. All complimentary products have been exclusively chosen by Payton Hayes will always be disclosed as “This product was sent to us as a PR package and was thoroughly reviewed prior to posting. ” in the post. I never review products that I wouldn’t personally wear/buy/like and am not influenced by compensation. The views and opinions shared on this site that have been written by me are entirely my own unless otherwise stated, i.e. guest blog posts.
If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at hello@paytonhayes.com.
At www.paytonhayes.com, the privacy of our visitors is of extreme importance. This privacy policy document outlines the types of personal information is received and collected by www.paytonhayes.com and how it is used.
Log Files
Like many other Web sites, www.paytonhayes.com makes use of log files. The information inside the log files includes internet protocol (IP) addresses, browser types, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable and will not be used for any other purpose than what is outlined above.
Cookies and Web Beacons
www.paytonhayes.com does use cookies to store information about visitor preferences, record user-specific traffic information for analytics, to customize webpage content based on visitor’s browser type and other information that the visitor sends automatically via their browser. This information will not be used to identify visitors nor will it be sold to third parties. We value your privacy.
DoubleClick DART Cookie
Google, as a third party vendor, uses cookies to serve ads on www.paytonhayes.com.
Google’s use of the DoubleClick DART cookie enables it to serve ads to users based on their visit to www.paytonhayes.com and other sites on the Internet.
Users may opt out of the use of the DoubleClick DART cookie or find more information on how they are used, by visiting the Google ad and content network privacy policy here.
Our advertising partners may use cookies and web beacons on our site. Our advertising partners include the following:
These third-party ad servers or ad networks use technology linked to the advertisements and links that appear on www.wonderforest.net sent directly to your browsers. They automatically receive your IP address when this occurs. Other technologies ( such as cookies, JavaScript, or Web Beacons ) may also be used by the third-party ad networks to measure the effectiveness of their advertisements and / or to personalize the advertising content that you see.
www.Paytonhayes.com has no access to or control over these cookies that are used by third-party advertisers.
You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. www.paytonhayes.com’s privacy policy does not apply to, and I cannot control the activities of, such other advertisers or web sites.
If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.
www.Paytonhayes.com was created with Squarespace.com. Squarespace.com uses cookies, some of which are required for transactions. By visiting this website, you are agreeing to the use of cookies. You can learn more about the cookies this site uses here.
To disable cookies for the following web browsers, simply click the links: Google Chrome, Firefox, Edge, Safari, Opera, and on mobile devices, including iOS, Android and Windows 10 Mobile.
Notice Regarding Online Behavioral Advertising
We allow third party companies to serve ads and/or collect certain anonymous information when you visit our Web site. These companies may use non-personally identifiable information (e.g. click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other Web sites in order to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a cookie or third party web beacon to collect this information. To learn more about this behavioral advertising practice visit the NAI here. To opt-out of this type of advertising, you can visit this link.
If you have any questions regarding my privacy policy, please email me at hello@paytonhayes.com.
Comment Policy
The owner of this blog reserves the right to remove any comments submitted to the blog without notice. Comments are welcomed and encouraged on this site, but there are some instances where comments will be edited or deleted as follows:
Comments deemed to be spam or solely promotional in nature will be deleted. Including a link to relevant content is permitted, but comments should be relevant to the post topic. If you would like to partner with us to promote relevant products, please email us your query at hello@paytonhayes.com.
Comments including profanity will be deleted.
Comments containing language or concepts that could be deemed offensive will be deleted. Note this may include abusive, threatening, pornographic, offensive, misleading or libelous language.
Comments that attack an individual directly will be deleted.
Comments that harass other posters will be deleted. Please be respectful toward other contributors.
Anonymous comments may be deleted. We respect user privacy, but if a comment is deemed to be in violation of any of the above, it may be removed from the site.
If you have any questions regarding my image attribution policy, please email me at hello@paytonhayes.com.
Image Attribution Policy
If you have any questions about the images on this website, please contact us at hello@wonderforest.net. All photos, writing, artwork, branding, and site designs are the copyright of Payton Hayes unless otherwise attributed. All other images on this website are royalty free stock images from Unsplash, Pixabay, and Pexels.
Blog Post Photos
All photos used for blog posts have the proper attribution in the caption of each photo. Images used in blog post thumbnails are credited at the end of each blog post.
Graphics Created with Canva
I primarily use Canva to design graphics in certain blog posts; I am not affiliated with Canva. Canva operates an online design and media licensing service. To read more about Canva’s terms of use, click here.
The graphics produced through Canva are for use on www.paytonhayes.com, and linked social media websites/apps; graphics created with Canva for use on this website will not be used anywhere else. All graphics created with Canva have been licensed through their Free or Pro Subscription or purchased for one-time use.
Shop Merchandise
Shop merchandise is produced through Amazon, Teespring, Society6, Printful, Placeit, and diybookcovers.com. I am not affiliated with these companies and only use their print-on-demand, storefront and mockup creation services. Original artwork seen on merchandise was created for sale by Payton Hayes.
If you have any questions regarding my image attribution policy, please email me at hello@paytonhayes.com.
These site policies are subject to change at any time with or without notice.
If you have any questions regarding any of the policies above, please reach out to hello@paytonhayes.com.
Last edited on 1/9/2024, at 8:31 A.M. by Payton Hayes.